Contact us

At BuiltGyme, your satisfaction is our priority.
Whether you have a question about your order, need assistance with a product, or simply want more information — our support team is ready to assist you.

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

We typically respond within 24 hours.

Before Contacting Us

To help us assist you faster, please include:

  • Your full name

  • Order number

  • The email used at checkout

  • A clear description of your issue

  • Photos (if reporting a damaged item)

Incomplete requests may delay response time.

Order & Shipping Questions

If your order has already shipped:

  • Please check your tracking number first

  • Allow 2–5 days for tracking updates to appear

  • Estimated delivery time: 5–12 business days

If your tracking says “Delivered” but you haven’t received your package, please contact the shipping carrier first.

Returns & Refunds

For return requests:

  • Contact us within 14 days of delivery

  • Do not send items back without approval

  • Attach clear photos if the item is defective

All return requests are reviewed according to our Refund Policy.

Business & Partnerships

For collaborations, partnerships, or wholesale inquiries:
Email us with the subject line: “Business Inquiry”

Contact Information

 Email: hamzabenlkhassal4@gmail.com
Store Name: BuiltGyme

Thank you for choosing BuiltGyme.

We appreciate your trust and are committed to helping you build your best version.